MANAGER OF SECURITY AND VISITOR EXPERIENCE

SHELDON MUSEUM OF ART, UNIVERSITY OF NEBRASKA-LINCOLN

FOR MORE INFORMATION AND TO APPLY: 

The Manager of Security and Visitor Experience embodies Sheldon Museum of Art’s commitment to centering the visitor experience by creating a safe, secure, and accessible environment for both people and works of art. They ensure that every visitor is warmly welcomed, effectively oriented, and given the tools they need to engage in a safe and meaningful way with the museum’s exhibitions, programs, and events. They serve as an advocate for the museum’s visitor while simultaneously developing, advancing, and ensuring compliance with the museum’s visitor and security policies.

The Manager of Security and Visitor Experience oversees the comprehensive visitorexperience in all museum spaces including the Great Hall, the visitor center, the museum store, the galleries, and during public and private events. They develop and implement safety and security policies that align with best practices in the art museum field, and that contribute to a safe, inclusive, and welcoming environment for all museum staff, volunteers, students, and visitors. Taking this integrated approach, the Manager of Security and Visitor Experience provides effective and engaging orientation and wayfinding for all visitors, oversees retail operations and ticketed admissions, and leads a team of security and visitor experience staff who monitor security cameras, patrol galleries, welcome visitors, staff programs, solicit memberships, and aid with event needs. They contribute to strategies for analyzing the museum's visitors, recommendand implement visitorsurveys, and report findings to museum staff. The Manager of Security and Visitor Experience serves as a member of the museum’s engagement team and thereby contributes to and implements strategies that improve Sheldon's overall visitor experience, engage audiences, and encourage visitorsto join theSheldon Art Association.

The Manager of Security and Visitor Experience must be available to respond to alarm calls 24/7 and be flexible to work evenings and weekends as needed.

Minimum Qualifications:

·       Bachelor’s degree in liberal arts, humanities, business, hospitality, criminal justice or related field plus three years of professional experience in events coordination, security operations and/or management, customer service, or hospitality; equivalent education/experience considered.

·       Outstanding written and verbal communication skills.

·       Strong leadership, problem solving, and conflict resolution skills.

·       Ability to recruit, develop, and manage directly reporting staff members.

·       Ability to develop and monitor annual operating and multi-year project budgets.

·       Demonstrated ability to meet challenges calmly and skillfully, and to troubleshoot and solve challenging customer service scenarios.

·       Proficient computer skillsincluding word processing, spreadsheet, event management systems, databases, and presentation software.

·       Familiarity with operating and troubleshooting AV equipment.

·       Ability to work in a fast‐paced environment, adhere to deadlines, and demonstrate flexibility in meeting shifting demands and priorities.

·       Ability to lift up to 24 pounds.

·       Knowledge of point-of-sale systems.

Preferred Qualifications:

·       Knowledge of best practices in art museum visitor experience strategies as identified by the American Alliance of Museums, the Visitor Studies Association, the Museum Store Association, and other professional organizations.

·       Knowledge of best practices in museum security as identified by the American Alliance of Museums and other professional organizations.

·       Master’s Degree.

·       An appreciation for and understanding of the operations and mission of a university art museum.

·       Previous experience analyzingaudiences, tracking visitation, and preparing reportsbased on this information.

·       Knowledge of art history, especially that represented in the museum’s collection

Ideal Candidate Statement 

The ideal candidate will have a commitment to fostering fairness, belonging, and opportunity for all members of the community, contributing to institutional excellence that reflects various perspectives and experiences. They will exhibit strong cross-cultural competence, demonstrate high emotional intelligence, and have a proven ability to forge mutually respectful, trusting, and effective relationships with groups of staff, donors, artists, clients, community leaders, and decision makers. They will have a demonstrated ability to work collaboratively on team-based projects and across departments, and the ability to work effectively and simultaneously on numerous projects.